Pick the channel that works for you.
Same team across every line — no call queues, no scripted replies.
For requests that aren't urgent. Replies within hours.
Phone
A real person, every time, during business hours.
Quickest channel for anything time-sensitive.
Reservations
Talk to the team about bookings, modifications, or availability.
A service that listens.
Each Waldorf request is read and answered by a member of our concierge team — never an autoresponder, never a script. We know our guests, our building, and central Casablanca well enough to anticipate what you might need.
Whether it is a private event in our rooftop, a longer-term residency, or simply a question before you arrive, we will reply quickly, accurately, and without fuss.
Send a discreet note.
Tell us a little about your trip and what you need. We will come back to you within a few hours during business days.
Where we are, when we answer.
Drop in or call ahead — our team is on hand throughout the week.
- OfficeN 8, Im1, 380 Bd Brahim Roudani, Casablanca
- Office hoursMon–Sat · 9:00 AM – 11:00 PM
- Average responseWithin 10 minutes on business days